Best Practices

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Best Practices of Elite Dealerships

Read stories from past Dealership of the Year recipients to help you learn from the best practices that help these outstanding dealers rise above. This elite group of dealers represent their brands well, deliver outstanding customer service, develop loyal long-term employees, and make a difference in their communities.
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The Big Picture

How To Manage Difficult Sales People

Here’s the deal. Just because your top sales representative is killing it and bringing in bank she isn’t untouchable. She has to be a good employee, with a great attitude and be aligned with the organization.
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Season To Season: Zimmerer Kubota

With 5 locations in and around Fort Worth, Texas, Zimmerer Kubota serves a diverse array of customer segments, including small farmers, construction, municipalities and commercial lawn and turf customers. Having the look of a multi-store, full-service dealer network from the various departments, to the inventory and delivery trucks, to the computer and phone system is important to principal Sam Zimmerer.
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