Improving the Service Desk Customer Experience!
This “Create a High Performance Dealership with Bob Clements: Service Department Volume 2” report explains how to improve the customer experience, and it’s FREE!
Dear Rural Lifestyle Dealer,
Checking in a customer’s equipment for service seems like a simple process. However, how it is done and the questions asked of the customer make all the difference in the speed of the repair and customer satisfaction.
This free eGuide will look at the specific steps used to check equipment in, the proper way to improve the work flow in the shop, and how to keep customers informed of the repair.
To help you create a high performing service department, Bob Clements, President of Bob Clements Intl., provides insight on how to deliver a positive customer experience within the service department – and we’ve made it absolutely FREE to get it into the hands of as many dealerships as possible in a time when every customer expects the best.
Download Create a High Performance Dealership with Bob Clements: Service Department Volume 2 now, and start providing the service department customer experience that will keep them coming back.
Get this eGuide for Free with a Free Account!
New members, click "Sign Up" for free account. Or, regular members click "Go In".
Start Off Right
Clements shares that he has found in life “the better you start, the better you will most likely finish.” That applies to checking a customer’s equipment in for service. What you do during the check-in process has a ton of impact on everything that happens from that point forward.
Your goal should be to have a defined process for checking in equipment, so that anyone can be trained to do the process – and so there are no surprises when the work order and the equipment come back to the service department.
In this FREE eGuide, Clements discusses his process for a seamless check-in, including:
- How to check-in equipment
- Asking the right questions
- Standardizing the process
Use the Check-In Process to Equip Your Technicians with the ability to give the customer a positive experience!
Read this eGuide for FREE! Create a High Performance Dealership with Bob Clements: Service Department Volume 2
Get this eGuide for Free with a Free Account!
New members, click "Sign Up" for free account. Or, regular members click "Go In".
Do you think your dealership’s check-in process can be improved?
Are your technicians left with too many unanswered questions?
Do you want to enhance your customer experience?
Then download this free report right now and get started. The minute you do, you gain the momentum toward greater service!
Yours for a better dealership business,
Lynn Woolf, Managing Editor
Discuss
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