Features

Notable and Quotable: US Housing Recovery

The Mortgage Bankers Association yesterday lowered its forecast for combined new and existing home sales in 2014 to 5.28 million -- a decline of 4.1 percent that would be the first annual drop in four years. The group also cut its prediction on mortgage lending volume for purchases to $595 billion, an 8.7 percent decrease and the first retreat in three years.
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The Big Picture

3 Reasons You Underestimate Risk

In hindsight, many risks seem obvious. And when we do take the time to evaluate potential risks, there is often not much that is profound about them. Yet so many of us fall prey to unforeseen risks, believing that they came out of nowhere or that they could not have been anticipated. While this may be true in some cases, most of the time risk blindness occurs due to the way our brains are wired. Here are three reasons why we're blind to risk, and what we can do about it.
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Notable and Quotable: Adding Products Too Fast

Read more of Steven DeRycke's response as well as other dealer responses to the question, "What factors do you take into considerations when deciding to add a new product or brand to your mix?" Their answers are featured in Rural Lifestyle Dealer's spring 2014 issue.
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The Big Picture

Five Steps for Giving Productive Feedback

Giving feedback to your colleagues and employees provides them with an observer's insight into how their performance is progressing, as well as advice to solve any problems. But, for a number of people, hearing the six words, "Can I give you some feedback?" generates fear and anxiety. The words go through a translator in our brain and are heard as, "Can I completely tear you down?" It can be perceived that the person giving the feedback is somehow superior to the person receiving it, putting the receiver on the defense.
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Notable and Quotable: Customers Expect a Quick Response

"Social media is a platform of engagement. Based on a recent study by Social Habit, 42% of consumers who complain in social media expect a response in 60 minutes. Does this mean you need to stay alert 24/7 to respond to a 2 a.m. comment? Not exactly. What it does mean is you should make Facebook monitoring and management a priority in your dealership.
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