This is part 1 in the "Define the Process" video series by Bob Clements of Bob Clements
International, where he explains why defining processes is your highest priority and how
repeatability creates profitability.
Sara Hey, vice president of operations and business development at Bob Clements International, shares how to create a job analysis. This document adds to what is already outlined in the job description.
Sara Hey, vice president of operations and business development at Bob Clements International, helps dealers identify personality types of potential employees. Understanding a candidate's personality type will help a dealer decide if they will be a fit for the position and for the dealership.
Sara Hey, vice president of operations and business development at Bob Clements International, comments on what makes up an effective job description. She advises that the descriptions be clear, conversational and honest.
Bob Clements of Bob Clements International leads a discussion at a recent Management Boot
Camp about what sets a good manager apart from a bad manager.
Bob Clements of Bob Clements International leads a discussion at a recent Management Boot Camp about a manager's critical job functions, which include developing processes, hiring the right people, and measuring, monitoring and adjusting.
The No. 1 mistake salespeople make when they begin the negotiation process is not asking this question: "So, what you are saying is if I can do what you ask, then you are in a position to move forward today, is that correct?"
Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product
Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative
solutions for Rural Lifestyle and Industrial Equipment customers.
Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and
has continued to push the boundaries of innovation and technology ever since. As a manufacturer of
diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial
equipment, Yanmar's products are sold in over 130 countries.
At Yanmar America, we are committed to providing our customers with the highest quality products
and services, backed by a strong team of professionals who share our dedication to excellence. We
look forward to the opportunity to work with you in achieving your goals.
Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.