Best Practices

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Create a High Performance Dealership with Bob Clements

Expediting Equipment Repair Part 1: 24-Hour Rule

Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and introducing the concept of “triage.”
Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and incorporate the concept of “triage.”
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Free eGuide

Managing for Success

This "Managing for Success" report shares how you can sell more, create better employees and bring professionalism to your service department and it’s FREE!
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Building Profits Through Key Performance Indicators

[Webinar] Managing By the Numbers

In "Managing By the Numbers," Rural Lifestyle Dealer columnist Bob Clements shares how your business management software can help you improve the performance of the people and profitability of each of your departments. [To view any of our webinar replays, you must be logged in with a free user account.]
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