Articles by Bob Clements

Best Practices with Bob Clements

Determining Your Labor Rate

By Bob Clements posted on February 26, 2018 | Posted in Best Practices

A simple way is to call your local car dealership. In most cases, you will find that their labor rate is right for the market.

Best Practices with Bob Clements

The Nuts And Bolts of Technician Pay

By Bob Clements posted on February 19, 2018 | Posted in Best Practices

Source: Bob Clements International

One of the most important questions to think about when developing a compensation program is how much you can pay out as a total package for the service technicians. I use a simple formula in making that determination.

Best Practices with Bob Clements: Communication

Achieving Peak Performance: Clues to Understand Your Prospect’s Communication Style

By Bob Clements posted on February 8, 2018 | Posted in Best Practices

Why do some people understand and buy from us, while others don’t? The reason for that is quite simple — different people need information presented in different ways.

Achieving Peak Performance

Coach Employees to Achieve Success

Improve your coaching skills to turn average employees into excellent ones, transforming your dealership in the process.

By Bob Clements posted on January 27, 2018 | Posted in Best Practices

Improve your coaching skills to turn average employees into excellent ones, transforming your dealership in the process.

Best Practices with Bob Clements: Sales

Fundamentals of Sales Part 2: Change the Words You Use When Selling

By Bob Clements posted on January 8, 2018 | Posted in Best Practices

Let’s start by removing the words cost, price and down payment from our vocabulary.

Best Practices with Bob Clements: Sales

Fundamentals of Sales Part 1: Re-Energize Yourself to Sell More

By Bob Clements posted on January 8, 2018 | Posted in Best Practices

People are not logical creatures, they are emotional. If we are going to be successful in sales, we have to tap into our customers’ emotions and get them excited about our products.

Best Practices with Bob Clements: Sales

Discovering Your Customer’s Motivation Part 2: 5 Questions to Help Make the Sale

By Bob Clements posted on December 11, 2017 | Posted in Best Practices

The questions you ask will allow your customer to help you present them with the right solution that they would be willing to buy.

Best Practices with Bob Clements: Management

Reducing Employee Turnover Part 2: Reward for Initiative

By Bob Clements posted on December 6, 2017 | Posted in Best Practices

If you are going to keep your best employees and motivate them to become even better, compensation and rewards have to be part of your strategy.

Best Practices with Bob Clements: Management

Reducing Employee Turnover Part 1: Using Support and Encouragement

By Bob Clements posted on December 5, 2017 | Posted in Best Practices

A proper balance of challenge and support are key components of a motivated workforce. Achievement carries its own reward.

Achieving Peak Performance

Improve Customers' Experiences with Menu Pricing

You’re not being locked into a price, but giving your customer a starting point.

By Bob Clements posted on November 11, 2017 | Posted in Best Practices

Most dealerships today are doing a better job of utilizing standard or flat labor rates for their repair work, but few are taking advantage of menu pricing for their basic services.

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Mowhawk Mowers Enters the Zero-Turn Space

Mowhawk mowers using decades of manufacturing experience to enter the zero-turn space and grow its dealer network.

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Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

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Articles by Bob Clements

Determining Your Labor Rate

The Nuts And Bolts of Technician Pay

Achieving Peak Performance: Clues to Understand Your Prospect’s Communication Style

Coach Employees to Achieve Success

Fundamentals of Sales Part 2: Change the Words You Use When Selling

Fundamentals of Sales Part 1: Re-Energize Yourself to Sell More

Discovering Your Customer’s Motivation Part 2: 5 Questions to Help Make the Sale

Reducing Employee Turnover Part 2: Reward for Initiative

Reducing Employee Turnover Part 1: Using Support and Encouragement

Improve Customers' Experiences with Menu Pricing

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Mowhawk Mowers Enters the Zero-Turn Space

Yanmar

Stihl Inc