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Best Practices with Bob Clements

Increasing Parts Revenue Through Upselling & Cross Selling: Part 2

Industry expert Bob Clements outlines how to turn your parts staff into a parts sales staff and how the team can increase revenues through upselling and cross selling.
By Bob Clements posted on December 13, 2016 | Posted in Best Practices
Industry expert Bob Clements outlines how to turn your parts staff into a parts sales staff and how the team can increase revenues through upselling and cross selling.
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How to Improve Your Parts Fill Rate: Part 2

Industry expert Bob Clements shares how to calculate, improve and maintain your parts inventory to run a more efficient parts department and serve customers better.
By Bob Clements posted on November 16, 2016 | Posted in Best Practices
Industry expert Bob Clements shares how to calculate, improve and maintain your parts inventory to run a more efficient parts department and serve customers better.
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Sponsored Content: Create a High Performance Dealership with Bob Clements

How to Improve Your Parts Fill Rate: Part 1

Industry expert Bob Clements shares how to calculate, improve and maintain your parts fill rate to run a more efficient parts department and serve customers better.
By Bob Clements posted on November 14, 2016 | Posted in Best Practices
Industry expert Bob Clements shares how to calculate, improve and maintain your parts fill rate to run a more efficient parts department and serve customers better.
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Achieving Peak Performance

Forget New Customers

Focus instead on engaging with your existing ones.
By Bob Clements posted on November 12, 2016 | Posted in Best Practices
Over the last few months, I have attended and spoken at six national dealer meetings for various manufacturers. I can say without a doubt that the common thread that ran through those meetings was the importance of attracting new customers and working hard to make those customers both excited and satisfied. That means getting them excited about the product they invested in, whether it be a tractor, UTV or lawnmower, and making sure they are satisfied with the experience they had, both the people and the purchasing process.
Read More
BClements.png
Achieving Peak Performance

Forget New Customers

Focus instead on engaging with your existing ones.
By Bob Clements posted on November 12, 2016 | Posted in Best Practices
Over the last few months, I have attended and spoken at six national dealer meetings for various manufacturers. I can say without a doubt that the common thread that ran through those meetings was the importance of attracting new customers and working hard to make those customers both excited and satisfied. That means getting them excited about the product they invested in, whether it be a tractor, UTV or lawnmower, and making sure they are satisfied with the experience they had, both the people and the purchasing process.
Read More
Sponsored Content: Create a High Performance Dealership with Bob Clements

Creating the ‘Wow’ Experience with Parts

A parts department is often the first impression of a dealership. Here are simple things you can start doing today to make a great first impression and keep customers coming back.
By Bob Clements posted on September 19, 2016 | Posted in Best Practices
A parts department is often the first impression of a dealership. Here are simple things you can start doing today to make a great first impression and keep customers coming back.
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Sponsored Content: Create a High Performance Dealership with Bob Clements

Follow These 7 Principles to Create a High Performing Dealership

Industry expert Bob Clements outlines 7 principles for improving cashflow, generating instant income, building a culture of success and more.
By Bob Clements posted on September 1, 2016 | Posted in Best Practices
Industry expert Bob Clements outlines 7 principles for improving cashflow, generating instant income, building a culture of success and more.
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Sponsored Content: Create a High Performance Dealership with Bob Clements

Boosting Employee Performance with a Compensation Program

Use these compensation formulas to help your techs earn more for quality work, while increasing dealership revenues and customer satisfaction.
By Bob Clements posted on August 24, 2016 | Posted in Best Practices
Use these compensation formulas to help your techs earn more for quality work, while increasing dealership revenues and customer satisfaction.
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Sponsored Content: Create a High Performance Dealership with Bob Clements

Finding the Compensation Program that Best Suits Your Dealership

Discover the compensation program that best suits your dealership in order to improve employee performance and enhance customer experience.
By Bob Clements posted on August 23, 2016 | Posted in Best Practices
Discover the compensation program that best suits your dealership in order to improve employee performance and enhance customer experience.
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Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.


Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.


At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

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Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

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