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What You Need to Know About Illegal Tampering & the Right to Repair Movement

By Lizzi Lovdal and Lynn Marcinkowski Woolf posted on March 24, 2020 | Posted in Dealer News, Best Practices

Illegal tampering by customers, such as engine “chipping” or tuning, has legal and financial repercussions for dealers.

Overcoming These 5 Fears of Outside Sales Calls

By Lynn Marcinkowski Woolf posted on March 23, 2020 | Posted in Best Practices, Dealership Marketing

In this Q&A with Rural Lifestyle Dealer, sales coach Greg Martinelli talks through why outside sales should be part of your rural equipment marketing strategy and how to start overcoming fears that may be holding you back.

What Virtual Selling Strategies are Working for You?

March 20, 2020 | Posted in Best Practices

The COVID-19 pandemic is changing everything and you are adapting, finding new ways to continue to serve your customers. We're looking for ways you are continuing to sell to customers who don't want to meet in person.

Dealers Share COVID-19 Communication, Action Plans

By RLD Staff posted on March 19, 2020 | Posted in Best Practices, Safety Resources

The World Health Organization declared COVID-19, also known as the Coronavirus, as a pandemic on March 11. See the plans that dealers across North America have in place to keep their employees safe, while still serving customers — either in the store or at their sites.

CDC Offers Strategies for Businesses to Deal with COVID-19

March 17, 2020 | Posted in Best Practices, Safety Resources

Source: Centers for Disease Control

The following interim guidance may help prevent workplace exposures to acute respiratory illnesses, including COVID-19, in non-healthcare settings. The guidance also provides planning considerations if there are more widespread, community outbreaks of COVID-19.

SBA Offers Economic Injury Disaster Loan Program

March 17, 2020 | Posted in Best Practices

Source: SBA.gov

The U.S. Small Business Administration's Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million.

3 Questions to Ask Customers About Service Issues

By Bob Clements posted on March 12, 2020 | Posted in Best Practices

Source: Bob Clements International, Inc.

The first breakdown in communication is the first contact with the customer. Dealerships and employees are getting better with attaining the customer's contact information, but I find most documentation stops there.

[Podcast] Know Your Rights Regarding Employee Complaints on Social Media

In this episode of the Rural Lifestyle Dealer podcast, we talk with David James of the law firm Nilan Johnson Lewis, which is based in Minneapolis, about what you can do if an employee complains about your dealership on social media.

March 10, 2020 | Posted in Best Practices

U.S. Department of Labor Offers Guidance for Preparing Workplaces for Coronavirus

March 10, 2020 | Posted in Best Practices

The document provides practical guidance for preventing the spread of COVID-19, also known as novel coronavirus, and contains information on safe work practices and appropriate personal protective equipment based on the risk level of exposure.

Adjusting Your Service Check-in Process

By Bob Clements posted on March 5, 2020 | Posted in Best Practices

Source: Bob Clements International, Inc.

As season begins to heat up, it’s a perfect time to make some adjustments to your service processes that might have gotten a little rusty during the winter months.

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Mowhawk Mowers Enters the Zero-Turn Space

Mowhawk mowers using decades of manufacturing experience to enter the zero-turn space and grow its dealer network.

Top Directory Listings

Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

Best Practices
RSS

What You Need to Know About Illegal Tampering & the Right to Repair Movement

Overcoming These 5 Fears of Outside Sales Calls

What Virtual Selling Strategies are Working for You?

Dealers Share COVID-19 Communication, Action Plans

CDC Offers Strategies for Businesses to Deal with COVID-19

SBA Offers Economic Injury Disaster Loan Program

3 Questions to Ask Customers About Service Issues

[Podcast] Know Your Rights Regarding Employee Complaints on Social Media

U.S. Department of Labor Offers Guidance for Preparing Workplaces for Coronavirus

Adjusting Your Service Check-in Process

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Mowhawk Mowers Enters the Zero-Turn Space

Yanmar

Stihl Inc

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