Articles Tagged with ''service managers''

RLD This Week
This Week

Rural Lifestyle Dealer's Best of the Web: Feb. 6, 2024

Rural Lifestyle Dealer editors encounter a variety of articles, social media posts, podcasts and videos that offer a unique look at various aspects of the rural lifestyle market. Here is our favorite content from the past week. The Best of the Web This Week series is brought to you by Basic Software.
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Compensation Collective: Breaking Down the Pay-Grade Across U.S. Equipment Dealerships

The Equipment Dealers Assn.’s bi-annual report on salary, benefits and total compensation for different positions at ag and OPE dealerships provides managers with a benchmark resource.
In 2016, the Equipment Dealers Assn. (EDA) released a revised Compensation & Benefits Survey questionnaire to include wage data pertaining to office staff, parts, service and sales departments. Included are descriptions for over 30 jobs and bonus structures, data categorized by dealer revenues and more.
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Sponsored Content: Create a High Performance Dealership with Bob Clements

Maximizing Efficiency in Your Service Process: Increasing Your Billable Time

Create a service process that allows repairs to flow quickly and smoothly through your shop to boost customer satisfaction and overall sales performance.
Create a service process that allows repairs to flow quickly and smoothly through your shop to boost customer satisfaction and overall sales performance.
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Achieving Peak Performance

6 Positions You Need in Your Service Department

Create the level of performance your customers expect and the level of profitability you deserve.
A dealership’s service department is the backbone of the organization. No other department in the dealership, be it parts, wholegoods or rental, will have more impact — positive or negative — on a customer. That’s why I am so passionate about making sure they are profitable for the dealership and deliver a “wow” experience for customers.
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Create a High Performance Dealership with Bob Clements

Expediting Equipment Repair Part 1: 24-Hour Rule

Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and introducing the concept of “triage.”
Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and incorporate the concept of “triage.”
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