Q&A Series: “How do we keep a positive culture in the Service Department?”

By Sara Hey and Bob Clements posted on July 26, 2024 | Posted in Best Practices

Culture issues in the Service department almost always start with the *gasp* Service Manager! The first step to getting a positive culture in the Service Department is to have a trained and excited Service Manager leading your team.

Q&A Series: Do We Really Need an Employee Handbook?

By Sara Hey and Bob Clements posted on July 23, 2024 | Posted in Best Practices

Source: Bob Clements International

You didn’t start your dealership because you love HR, but my guess is that as your Parts, Service, and Sales departments grow, so do your headaches with the people in your dealership. One of the most powerful tools you have, as you work with people, is an Employee Handbook because it creates clarity for every single person at your dealership (yes, that includes you!)

3 Questions to Measure Your Dealership's Professionalism

By Sara Hey posted on February 3, 2020 | Posted in Best Practices

Source: Bob Clements International, Inc.

Most of the dealerships we work with are able to charge a premium price for the services they provide. However, many dealerships struggle with keeping the professionalism of their team at the level it needs to be to justify that premium price.

Back to the Basics: The Employee Handbook

By Bob Clements posted on January 6, 2020 | Posted in Best Practices

An employee handbook is an important part of your HR process. It gives your employees the answers to the questions they need answers to without coming to you.

Finding & Hiring Employees: Making the Offer

May 11, 2018 | Posted in Best Practices

Sara Hey of Bob Clements International offers suggestions for the final steps in the interviewing process to help ensure you're making a good hire.

Poll

Employee Handbooks

March 10, 2017

How would you rate how you use your employee handbook?

Industry Q&A

Dealer Strategies: Addressing Employee Use of Social Media

By Lynn Marcinkowski Woolf posted on August 22, 2016 | Posted in Best Practices

Dealers share strategies for how they manage social media use during work hours.

Videos

Mowhawk Mowers Enters the Zero-Turn Space

Mowhawk mowers using decades of manufacturing experience to enter the zero-turn space and grow its dealer network.

Top Directory Listings

Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

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