Items Tagged with 'service writer'

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Achieving Peak Performance

The Critical Role Service Writers Play

Service writers keep customers happy and loyal to your dealership between purchases.
Don’t overlook the value a service writer can bring to your shop just because you have a service manager and service techs already on staff. Rural lifestyle customers are fueling growth in dealerships, so now is the time to add a service writer or redefine the position.
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Achieving Peak Performance

6 Positions You Need in Your Service Department

Create the level of performance your customers expect and the level of profitability you deserve.
A dealership’s service department is the backbone of the organization. No other department in the dealership, be it parts, wholegoods or rental, will have more impact — positive or negative — on a customer. That’s why I am so passionate about making sure they are profitable for the dealership and deliver a “wow” experience for customers.
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