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Position Highlight: Service Writer

By Bob Clements posted on November 27, 2018 | Posted in Best Practices

Source: Bob Clements International, Inc.

The service writer is one step away from the service manager’s role. They take over the customer contact role of the service manager and, in smaller service departments, also handle warranty claims.

Finding & Hiring Employees: Service Department

May 11, 2018 | Posted in Best Practices

Sara Hey of Bob Clements International shares ideas for expanding your search for service department employees as well as words to add to your job posts.

Achieving Peak Performance

The Critical Role Service Writers Play

Service writers keep customers happy and loyal to your dealership between purchases.

By Bob Clements posted on April 21, 2018

Don’t overlook the value a service writer can bring to your shop just because you have a service manager and service techs already on staff. Rural lifestyle customers are fueling growth in dealerships, so now is the time to add a service writer or redefine the position.

Business Trends & Outlook Report: Recent Changes Made in Service or Parts Departments

February 17, 2017 | Posted in Best Practices

About 40% of rural lifestyle dealers expect aftermarket revenues to increase 2-7% in 2017. Here are ideas from dealers about what they’re doing to keep aftermarket revenues strong.

Achieving Peak Performance

6 Positions You Need in Your Service Department

Create the level of performance your customers expect and the level of profitability you deserve.

By Bob Clements posted on May 2, 2016 | Posted in Best Practices

A dealership’s service department is the backbone of the organization. No other department in the dealership, be it parts, wholegoods or rental, will have more impact — positive or negative — on a customer. That’s why I am so passionate about making sure they are profitable for the dealership and deliver a “wow” experience for customers.

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Mowhawk Mowers Enters the Zero-Turn Space

Mowhawk mowers using decades of manufacturing experience to enter the zero-turn space and grow its dealer network.

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Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.