This is part 6 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines management tasks to complete daily, weekly, monthly and annually.
This is part 5 in the "Define the Process" video series by Bob Clements of Bob Clements
International, where he outlines administrative tasks to complete daily, weekly, monthly and
annually.
This is part 4 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he walks through the sales process, from greeting a customer to closing the sale.
This is part 3 in the "Define the Process" video series by Bob Clements of Bob Clements
International, where he outlines practices that increase efficiency and profitability in your
parts department, including inventory turns, processes for special orders and pricing
updates.
This is part 2 in the "Define the Process" video series by Bob Clements of Bob Clements
International, where he outlines steps to increase efficiency and profitability in your service
department, starting with the check-in procedure through to following up with the customer.
This is part 1 in the "Define the Process" video series by Bob Clements of Bob Clements
International, where he explains why defining processes is your highest priority and how
repeatability creates profitability.
Performing a solid walk-around is a very important part of the sales process. However, it’s probably one of the most neglected and poorly performed aspects of selling.
A dealer shares his experience as a customer, outlining a really bad car buying experience, and what he learned from it. He's also asking for input on the selling experience from other dealers.
Big Valley Tractor is Rural Lifestyle Dealer’s 2017 Dealership of the Year in the single-store category. Rob Collins, sales manager, talks about the makeup of his sales team and how they keep the sales process moving forward.
Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product
Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative
solutions for Rural Lifestyle and Industrial Equipment customers.
Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and
has continued to push the boundaries of innovation and technology ever since. As a manufacturer of
diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial
equipment, Yanmar's products are sold in over 130 countries.
At Yanmar America, we are committed to providing our customers with the highest quality products
and services, backed by a strong team of professionals who share our dedication to excellence. We
look forward to the opportunity to work with you in achieving your goals.
Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.