Best Practices

Q&A Series: Do We Really Need an Employee Handbook?

You didn’t start your dealership because you love HR, but my guess is that as your Parts, Service, and Sales departments grow, so do your headaches with the people in your dealership. One of the most powerful tools you have, as you work with people, is an Employee Handbook because it creates clarity for every single person at your dealership (yes, that includes you!)
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Rick Olson On Nearly Four Decades Spent at The Toro Company

“What has kept me at The Toro Company for all these years is definitely the people and the culture. It is easy to look across any area of the company and see team members that have been here for 20, 25, or more than 35 years like myself. There is a desire to win in everything that we do, and to do so in the right away that best serves our customers, partners, and stakeholders.” – The Toro Company’s Rick Olson
Rick Olson didn't initially intend to spend his entire career at The Toro Company. Having joined TTC right out of college as manufacturing process engineer, Olson sought initially to gain a couple of years of practical experience before working toward a long-term goal of running his own business.
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