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Web Exclusive Video: Setting Expectations in the Service Department

February 8, 2014 | Posted in Best Practices
Nick Stergos, vice president of parts & service at Rigg's Outdoor Power Equipment in Valparaiso, Indiana, shares challenges the company has faced in staffing the service department. Despite losing a technician in early 2013 (from 4 to 3 technicians on the team), they were able to hire a part time high schooler who completed miscellaneous tasks and helped keep the other technicians on task. By the end of the year, they had met the quote set for them based on having 4 full time technicians.
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The Big Picture

How a Few Bad Apples Ruin Everything

February 8, 2014 | Posted in Best Practices
Source: Robert Sutton, Wall Street Journal
A growing body of research suggests that having just a few nasty, lazy or incompetent characters around can ruin the performance of a team or an entire organization no matter how stellar the other employees.
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Season to Season: Facing the Challenges of a Seasonal Business

Rigg’s Outdoor Power Equipment shares its best practices for dealing with the seasonality of cashflow and employee productivity in Rural Lifestyle Dealer’s year-long ‘Season-to-Season’ series.
By Kim Schmidt posted on January 29, 2014 | Posted in Best Practices
Rigg's Outdoor Power Equipment shares its best practices for dealing with the seasonality of cashflow and employee productivity in Rural Lifestyle Dealer's year-long 'Season-to-Season' series.
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Toro Co. Centennial Celebration Kicks Off

January 29, 2014 | Posted in Best Practices
On July 10, 2014, The Toro Company (NYSE:TTC) will celebrate a rare business milestone - achieving 100 years in business. According to Michael J. Hoffman, Toro's chairman and chief executive officer, Toro attributes its remarkable longevity to "the character of our people and channel partners, and their relentless commitment to serving our customers and building market leadership through innovation."
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The Big Picture

How Much Cash on Hand Is Too Much? And What Should I Do With It?

January 26, 2014 | Posted in Best Practices
Source: Joe Worth, Entrepreneur.com
Are congratulations in order? Or perhaps you're just thinking positively--I like it! If you're in the enviable position of having an excess of cash on hand, you have the power to take advantage of opportunities to invest in your business. But before we get to that fun topic, let me answer your first question. Read more: http://www.entrepreneur.com/article/230204#ixzz2rY6I9nnb
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Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.


Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.


At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

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Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

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