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Know the Difference Between Customer Service and Customer Experience

June 13, 2016 | Posted in Dealership Marketing

Source: Business2Community.com

Great customer service may solve a problem, but not necessarily earn a repeat customer.

Best Practices with Bob Clements: Delivering Outstanding Service

Bringing Professionalism to Your Service Department: Part 1

By Bob Clements posted on May 23, 2016 | Posted in Best Practices

The service department is the backbone of the dealership and has a big impact on the experience customers have both with the dealership and with the products you carry. I want to guide you to the next level of success in your service department, starting with how your team can be more professional.

[Webinar] Decluttering Your Parts Department for Increased Profits

By Kim Schmidt posted on December 10, 2015 | Posted in Dealer News

This webinar event looks at how to declutter your parts department. Management consultant Bob Clements will walk you through the basics of decluttering and building higher profits. [To view any of our webinar replays, you must be logged in with a free user account.]

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Best Practices of Elite Dealerships

| Posted in Best Practices

Read stories from past Dealership of the Year recipients to help you learn from the best practices that help these outstanding dealers rise above. This elite group of dealers represent their brands well, deliver outstanding customer service, develop loyal long-term employees, and make a difference in their communities.

Free eGuide

What Rural Lifestylers Want from You! Vol. II

| Posted in Rural Lifestyle Market

Download this FREE eGuide now and get “into the heads” of the diverse market of rural lifestylers to learn about the expectations they have of their dealers and their unique equipment needs.

Mahindra USA Reaches out to Customers with Dealer Days

May 3, 2012 | Posted in Manufacturer News

Mahindra USA, the number one selling tractor in the world based on volume, is working with Mahindra dealers nationwide to offer customers the opportunity to experience the power of Mahindra tractors in a unique sales event. In response to customer requests, Mahindra is inviting customers to visit their local Mahindra dealerships during the Dealer Days Sales Event and learn all about Mahindra tractors, meet members of their community and get great deals in this first-ever program.

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Mowhawk Mowers Enters the Zero-Turn Space

Mowhawk mowers using decades of manufacturing experience to enter the zero-turn space and grow its dealer network.

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Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.