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Articles Tagged with ''customer experience''

Free eGuide

Create a High Performance Dealership with Bob Clements: Service Department Volume 2

| Posted in Best Practices, Dealership Marketing

This free eGuide will look at the specific steps used to check equipment in, the proper way to improve the work flow in the shop, and how to keep customers informed of the repair.

Treating Your Website Like Another Location

By Patrick Richardson posted on July 5, 2019 | Posted in Best Practices

Sherwood Tractor's website is designed to have all the information someone needs to make an informed purchase, without having to talk to someone. However, the website doesn’t exclude the sales staff.

Increasing Sales with an Effective Retail Strategy

Retail design expert Paige Wittman shares how your showroom can highlight your professionalism and build customers’ confidence in buying from you.

By Lynn Marcinkowski Woolf posted on April 9, 2019 | Posted in Best Practices, Dealership Marketing

Retail design expert Paige Wittman of Miller Wittman Retail Design Group shares how your showroom can highlight your professionalism and build customers’ confidence in buying from you.

Big Picture

4 Steps to Learn How to Empathize with Customers

By Rural Lifestyle Dealer Staff posted on December 14, 2018 | Posted in Best Practices

Source: HBR

What’s the best way to cultivate empathy? The standard answer is to spend more time with customers. Instead of just getting to know the customer, have employees practice being the customer.

8 Signs You Should Fire an Employee

August 17, 2018 | Posted in Best Practices

Source: Entrepreneur.com

Did you know that 86% of customers will stop doing business with a company because of a bad customer service experience? Even more troubling is that a dissatisfied customer will tell between 9-15 people about their experience.

Management Basics: Creating a Culture

August 9, 2018 | Posted in Best Practices

Sara Hey, vice president of operations and business development for Bob Clements International, shares how your core values shape the culture at your dealership.

Commentary

Removing Barriers to Buying

By Lynn Marcinkowski Woolf posted on June 15, 2018 | Posted in Best Practices

How can your in-store experience match other “frictionless” on-line buying scenarios, while keeping the positive attributes of the retail shopping experience?

Retail Rules: How to Improve Your Retail Space to Build Revenues

By Rural Lifestyle Dealer Staff posted on February 21, 2018 | Posted in Best Practices

Retail consultant Jennifer Robison of Robison Retail Results shares simple and affordable ways to bring life back into a showroom and encourage customers to buy more.

Dealer Shares His Own Worst Buying Experience

A dealer shares his experience as a customer, outlining a really bad car buying experience, and what he learned from it. He's also asking for input on the selling experience from other dealers.

By Rural Lifestyle Dealer Staff posted on February 14, 2018 | Posted in Best Practices

A dealer shares his experience as a customer, outlining a really bad car buying experience, and what he learned from it.

Guest Blog

Improve Customer Experiences by Mapping their Journeys

June 28, 2017 | Posted in Best Practices

Customer journey mapping is a concept that builds on touchpoints, and organizes the customer journey through these touchpoints in a three-part approach: preservice, service, and postservice.

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Mowhawk Mowers Enters the Zero-Turn Space

Mowhawk mowers using decades of manufacturing experience to enter the zero-turn space and grow its dealer network.

Top Directory Listings

Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.