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Today, Bob Clements of Bob Clements Intl. is helping dealers dig into and get more from their business management software — an expensive investment, but well worth it, he says. But it’s up to you to make that investment pay off.
It's just understanding that your software, as I tell dealers, they can either be the most useless expense that you've ever made in your dealership or the greatest investment. And it has nothing to do with the software at all. It really has to do with what you're doing with the software.
Bob starts off with numbers that a manager or owner should be analyzing on a daily, weekly and monthly basis. He'll also address critical metrics you should be analyzing, including sales to your Top 10 customers.
Bob also looks at using your business management system to monitor efficiencies in the service, looking at such metrics as total labor sales, recovery rate, and average tech efficiency. He breaks down what to look for with parts data, such as total parts sales, average transaction value, average transaction time and back orders.
The Rural Lifestyle Dealer podcast is brought to you by Yanmar.
Yanmar was founded in 1912 and developed the world's first commercially viable small diesel engine in 1933. The diesel engine has continued as our core business ever since, our key tool in the rationalization and modernization of agriculture, fishing and industry. We have brought the world ever more energy efficient and economic engines and implements through a constant process of development and market expansion. Our goal is to promote the quality of life by providing the machines that use energy with the utmost efficiency and value.
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Intro Music: Adam Selzer - Opening Up
Interlude Music: Alialujah Choir - No Need To Know
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