8 Signs You Should Fire an Employee

August 17, 2018 | Posted in Best Practices

Did you know that 86% of customers will stop doing business with a company because of a bad customer service experience? Even more troubling is that a dissatisfied customer will tell between 9-15 people about their experience.

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Swallow Your Pride and Apologize

May 10, 2018

Source: Forbes.com

Eight members of the Young Entrepreneur Council shared their advice on how to best handle customer complaints and how that changed their business.

Dealer Q&A: Customer Complaints

May 19, 2017

Dealers have to be experts at understanding and serving customers. However, sometimes customers have unusual and even far-fetched requests or complaints.

From the Desk of Lynn Woolf

Pick Up the Phone

Not being able to reach someone by phone is the top customer service complaint, according to Consumer Reports.

By Lynn Marcinkowski Woolf posted on April 4, 2016 | Posted in Dealership Marketing

Your dealerships are buzzing again with rural lifestylers coming in, new displays being arranged and open houses being hosted. As you’re attending to all those details, don’t lose track of this basic customer service rule: Pick up the phone.

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Mowhawk Mowers Enters the Zero-Turn Space

Mowhawk mowers using decades of manufacturing experience to enter the zero-turn space and grow its dealer network.

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Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

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