Web Exclusive Video: Setting Expectations in the Service Department

February 8, 2014 | Posted in Best Practices

Nick Stergos, vice president of parts & service at Rigg's Outdoor Power Equipment in Valparaiso, Indiana, shares challenges the company has faced in staffing the service department. Despite losing a technician in early 2013 (from 4 to 3 technicians on the team), they were able to hire a part time high schooler who completed miscellaneous tasks and helped keep the other technicians on task. By the end of the year, they had met the quote set for them based on having 4 full time technicians.

Season To Season: Rigg's Outdoor Power Equipment

Projecting Parts & Service Revenue

By Kim Schmidt posted on January 8, 2014 | Posted in Best Practices

Nick Stergos, vice president of parts & service at Rigg's Outdoor Power Equipment in Valparaiso, Ind., explains how the dealership sets quotas for parts and service at each store. At the end of the year, he looks ahead to the coming year and lays out expectations for each store with expected growth.

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AEM Highlights Pro-Manufacturing Policy Initiatives

For its part, the editorial team at Lessiter Media, reporting on behalf of Farm Equipment, Rural Lifestyle Dealer, Ag Equipment Intelligence and Precision Lifestyle Dealer, joined the AEM Manufacturing Express at two of its stops, including Woods Equipment in Oregon, IL and Kuhn in Brodhead, Wisc.

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Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

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