Define the Process: Management Processes

May 3, 2018 | Posted in Best Practices

This is part 6 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines management tasks to complete daily, weekly, monthly and annually.

Define the Process: Business Office Processes

May 3, 2018 | Posted in Best Practices

This is part 5 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines administrative tasks to complete daily, weekly, monthly and annually.

Define the Process: Sales Department Processes

May 3, 2018 | Posted in Best Practices

This is part 4 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he walks through the sales process, from greeting a customer to closing the sale.

Define the Process: Parts Department Processes

May 3, 2018 | Posted in Best Practices

This is part 3 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines practices that increase efficiency and profitability in your parts department, including inventory turns, processes for special orders and pricing updates.

Define the Process: Service Department Processes

May 3, 2018 | Posted in Best Practices

This is part 2 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines steps to increase efficiency and profitability in your service department, starting with the check-in procedure through to following up with the customer.

Define the Process: Your Highest Priority

May 3, 2018 | Posted in Best Practices

This is part 1 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he explains why defining processes is your highest priority and how repeatability creates profitability.

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Define the Process: Management Processes

Define the Process: Business Office Processes

Define the Process: Sales Department Processes

Define the Process: Parts Department Processes

Define the Process: Service Department Processes

Define the Process: Your Highest Priority

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