Admit Our Mistakes, Clean Up Our Messes

By Rural Lifestyle Dealer Staff posted on July 20, 2018

Source: Phoenix Business Journal

Pseudo-leaders will try to cover up a mistake. Real leaders admit it and then take care of the mistake.

From the Desk of Lynn Woolf

The Right Way to Apologize

By Lynn Marcinkowski Woolf posted on August 11, 2014 | Posted in Dealership Marketing

Mistakes in business are unavoidable. At times, your dealership may under deliver, overpromise, recommend the wrong kind of equipment or, for whatever reason, be less professional than you would like. Combine that with situations out of your control, such as delayed parts delivery or manufacturer errors, and there is the constant potential to make mistakes. Then what?

The Big Picture

Oops, My Bad! 5 Ways Your Business Can Improve by Admitting to Mistakes

October 8, 2012

Source: Michael Houlihan

Everyone makes mistakes. No one likes admitting to them. As businesspeople we worry that customers will be intolerant of our missteps and foul-ups. The truth is, though, denying them only magnifies an already awkward situation and ends up hurting your reputation. Handling them right, on the other hand, can actually shore up relationship, spark improvements and benefit your brand.

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Top Directory Listings

Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

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At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

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