Articles by Gregg Wartgow

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Dealer Profile

Killians: Creating the Experience

Killians Inc. of Hickory, N.C., is a family-owned dealership that was founded in 1963. Sharon Killian Radke and Susan Killian Kirby are the third generation owners, with the fourth generation now taking a role in marketing and sales.
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Dealer Profile

Killians: Generational Dealer Serves Generations of Customers

Four women representing the third and fourth generation of the Killian family are investing in the two things that make their dealership the best: customer experience and after-sale service.
One day in 1997, Elmer Killian, then owner of Killians Hardware in Hickory, N.C., died unexpectedly in an accident. His daughters, Sharon Killian Radke and her younger sister, Susan Killian Kirby, were left to not only deal with the loss of their father, but also to take control of a diverse retail operation.
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