Take a moment and give some thought to how well your service department functioned during the off season. Were things flowing well? Did you have a quick turn-around time for your customers?
Sara Hey of Bob Clements Intl. offers advice for two of the most commonly asked marketing questions: How to know who your typical customer is and what percentage of sales should be spent on marketing.
This segment in the Bob Clements International Boot Camp series outlines the basics of the management team's responsibilities, including leadership, culture, meetings and cross training.
Sara Hey of Bob Clements International says that a dealership staff is a reflection of its leadership team. They won't be motivated if you are not motivated.
It’s important to provide the necessary resources and authority a person needs in order to complete the delegated task or project. If you don’t, you are simply setting them and yourself up for failure.
This segment in the series features Sara Hey, vice president of operations and business development for Bob Clements International, covering the topics of effective job descriptions, creating a job analysis and understanding personality types.
Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product
Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative
solutions for Rural Lifestyle and Industrial Equipment customers.
Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and
has continued to push the boundaries of innovation and technology ever since. As a manufacturer of
diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial
equipment, Yanmar's products are sold in over 130 countries.
At Yanmar America, we are committed to providing our customers with the highest quality products
and services, backed by a strong team of professionals who share our dedication to excellence. We
look forward to the opportunity to work with you in achieving your goals.
Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.