Bob Clements

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As 2016 begins to fade away, with the election finished and the stock market continuing to move up, we have bright prospects for 2017. While it would be nice to catch your breath, it’s also a valuable time for your dealership to assess this past season and make the tweaks and adjustments to service, parts and sales to take advantage of the opportunities that the upcoming season will present to you and your dealership.

Bob Clements, one of the nation’s top dealership consultants, shares with you specific, simple ideas and tips that you and your team can use to evaluate, adjust and tune up your departments' processes and your team's skills that will help you make 2017 one of your best seasons ever.

This webinar is designed for the dealership's management team.

Webinar Q & A

During the live event, Bob had the opportunity to answer attendee questions. Due to time, however, he was not able to address all of the submitted questions. Below are the questions and answers Bob answered both during and after the event. 

Q: How do you encourage customers to bring in equipment before they put it in the shed for the winter? 

A: Running winter service specials are the best way to get customers into the service department. We encourage dealers to offer one of these things: Free power washing, discounts on parts or service, or free pickup and delivery. Service departments…