Bob Clements

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The latest event in our webinar series looks at how to declutter your parts department. Management consultant Bob Clements walks you through the basics of decluttering and building higher profits.

Wholegood sales might be considered the "sexy" part of the dealership, but the backbone of a successful dealership is the parts department. The parts counter is truly the face of the dealership for about 90% of customers. How it looks and how well it's organized has a big impact on customers' impression of the organization.

You’ll learn:

• How to ensure a positive customer experience
• Tips for setting yourself apart from your competition
• How to get your customers to tell others about their experience
• What your main parts counter tells customers about you
• And much more ...

The presentation was followed by a Q&A session.

This event is brought to you free courtesy of STANLEY Vidmar, manufacturer of custom modular storage systems.

Save space, save time and save money with industrial strength storage solutions that will grow as you grow. Visit STANLEYVidmar.com for more information.

Bob Clements is president of Bob Clements Intl. Bob Clements Intl. is a training and development company specializing in creating high performance dealerships and organizations. Clements is author of the book, The 8 Greatest Sales Secrets…