Learn how to communicate with new hires and set processes to become more efficient!
This “Management Strategies Volume 2” report summarizes expert advice from Bob Clements about leadership and managing your human resources, and it’s FREE!
Dear Rural Lifestyle Dealer,
Bob Clements, president of Bob Clements International, a training and development company that specializes in creating high performance dealerships and organizations, believes that it is critical that employees consistently meet both customer and dealership expectations.
According to Clements, there is value in outlining employee expectations with every new hire, and continual reinforcement creates a profitable dealership with a strong customer following.
We’ve compiled his advice into a special eGuide download – and we’ve made it absolutely FREE to get it into the hands of as many dealer principals and sales managers as possible.
Download this Management Strategies Volume 2 eGuide now and get started on transforming your dealership.
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“An employee’s commitment to the dealership diminishes when unfulfilled expectations accumulate. This will eventually lead to failure.”
Clear and consistent communication of expectations to your employees should be a daily mission. Communication that shares understanding of expectations creates success in your dealership.
Truly listening will give you the crucial information needed to improve your company. It helps employees feel involved and motivated to help you achieve your goals. And, in turn, because of your actions, they see you are motivated to help them achieve theirs.
Your job is to make sure that each employee in your dealership stays excited and motivated, but that requires a good deal of work and the right processes in place to keep them.
Continue reading such key takeaways for dealers in this special report – FREE! Management Strategies Volume 2
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An employee handbook gives your employees the ability to make better decisions
Dealers who haven’t taken the time to put together an employee handbook often have employees asking them for special favors. Keep in mind that your employee handbook is your human resources process. It gives you the structure and accountability you need to operate a successful dealership.
The job expectations and employee handbook help new team members and also helps you communicate your expectations to existing employees.
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“Your expectations for your employees should never be a secret. They should be clear, precise and easy to understand.”
Good leaders establish direction and processes for the organization, and they model the attitude they want their employees to have. Leaders sometimes believe every employee should be self-motivated, no matter how poorly work processes are designed.
But that’s not true. Well-designed processes will motivate, while poorly designed processes create roadblocks and frustration. Every employee we work with at our dealership consultations knows the numbers that they are measured against every day.
One way to measure your employees is to conduct performance reviews at least twice a year. This will help clearly communicate your expectations.
Read more advice from Bob Clements. FREE! Download Management Strategies Volume 2
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Do your employees feel involved and motivated?
Have you put together an employee handbook for your dealership?
Have you established direction and processes for employees at your dealership?
Download this free report right now and get started. The minute you do, you gain the momentum toward both employee and customer satisfaction!
Yours for a better dealership business,
Lynn Woolf, Managing Editor, Rural Lifestyle Dealer
PS: You will have happier employees if you have employee expectations outlined in your dealership and an employee handbook standardizing what you will and won’t accept.
Often, employees are not meeting expectations due to simple miscommunication.
Read this special report – FREE! Management Strategies Volume 2
Get this eGuide for Free with a Free Account!
New members, click "Sign Up" for free account. Or, regular members click "Go In".