Rural Lifestyle Dealer
www.rurallifestyledealer.com/articles/9951-how-a-triage-process-can-reduce-chaos-in-the-service-department
Bob Clements and Sara Hey

How a Triage Process Can Reduce Chaos in the Service Department

Bob Clements and Sara Hey
December 6, 2021

What is triage and what does it have to do with your service department? In this video, Bob Clements and Sara Hey from Bob Clements International explain how having a triage process in place can help reduce chaos in your dealership.



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Bob clements headshot

Bob Clements

Bob Clements is president of Bob Clements Intl. Inc. Clements is recognized as the premier management consultant for outdoor power equipment, agriculture and power sports dealerships. Bob Clements Intl. is a training and development company specializing in creating high performance dealerships and organizations. Clements is author of the book, The 8 Greatest Sales Secrets in the World. Over the last 25 years, Clements has worked with thousands of owners, sales people and businesses, giving them the tools they need to achieve personal and financial freedom.

Sara hey headshot

Sara Hey

Sara Hey is the President of Business Development and a speaker for Bob Clements Intl. (BCI) She speaks at conferences across the country and the United Kingdom, helping dealers achieve success in their dealership by implementing processes and utilizing their people to their maximum potential. She graduated from North Park University in Chicago, Ill., and has been a contributing writer for BCI for 5 years.