www.rurallifestyledealer.com/articles/11156-q-and-a-series-how-do-we-keep-a-positive-culture-in-the-service-department

Q&A Series: “How do we keep a positive culture in the Service Department?”

July 26, 2024

Culture issues in the Service department almost always start with the *gasp* Service Manager!

The first step to getting a positive culture in the Service Department is to have a trained and excited Service Manager leading your team.

BCI’s Service Manager Certification is the perfect way to train your Service Manager! You can get started here.

Sara Hey

Sara Hey is the President of Business Development and a speaker for Bob Clements Intl. (BCI) She speaks at conferences across the country and the United Kingdom, helping dealers achieve success in their dealership by implementing processes and utilizing their people to their maximum potential. She graduated from North Park University in Chicago, Ill., and has been a contributing writer for BCI for 5 years.

Bob Clements

Bob Clements is president of Bob Clements Intl. Inc. Clements is recognized as the premier management consultant for outdoor power equipment, agriculture and power sports dealerships. Bob Clements Intl. is a training and development company specializing in creating high performance dealerships and organizations. Clements is author of the book, The 8 Greatest Sales Secrets in the World. Over the last 25 years, Clements has worked with thousands of owners, sales people and businesses, giving them the tools they need to achieve personal and financial freedom.