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Why The Customer Is Not Always Right And Why It Doesn't Matter

Related Topics: Managing OPEN Forum Message Affordably Build Your Brand FedEx Global Brand Management Director Monica Skipper shares a cost-effective way to build a bigger brand for your small business. Learn more Featured Response The customer may not always be right, but the Bruce Walker View all comments Just how pervasive is the cliche "the customer is always right" in business? Well, a quick Google search reveals more than 3 million matching Web pages containing that exact phrase. If you buy into the the "wisdom of the crowds," you're probably wondering why in the world only your business ended up with a lot of "wrong" customers.
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Marketing Ideas

Think of Customer Loyalty as Compound Interest

Word of mouth is one of the most effective advertising methods for a rural lifestyle dealer. When Rural Lifestyle Dealer interviewed 2008 Dealership of the Year winner Little Tractor & Equipment, James Little talked about a referral program the dealership developed to encourage happy customers to tell their friends.
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