Setting Expectations in the Service Department

Nick Stergos, vice president of parts & service at Rigg's Outdoor Power Equipment in Valparaiso, Ind., shares challenges the company has faced in staffing the service department. Despite losing a technician in early 2013 (from 4 to 3 technicians on the team), they were able to hire a part-time high schooler who completed miscellaneous tasks and helped keep the other technicians on task. By the end of the year, they had met the quota set for them based on having 4 full-time technicians.

Related Content

• 6 Steps to Increase Service Department Profits
  Don’t underestimate what good processes, flat rating and efficiency incentives can mean for service department revenues.