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Articles Tagged with ''service department''

Sponsored Content: Create a High Performance Dealership with Bob Clements

Creating the ‘Wow’ Experience with Parts

A parts department is often the first impression of a dealership. Here are simple things you can start doing today to make a great first impression and keep customers coming back.
By Bob Clements posted on September 19, 2016 | Posted in Best Practices
A parts department is often the first impression of a dealership. Here are simple things you can start doing today to make a great first impression and keep customers coming back.
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Sponsored Content: Create a High Performance Dealership with Bob Clements

Maximizing Efficiency in Your Service Process: Increasing Your Billable Time

Create a service process that allows repairs to flow quickly and smoothly through your shop to boost customer satisfaction and overall sales performance.
By Bob Clements posted on August 8, 2016 | Posted in Rural Lifestyle Market
Create a service process that allows repairs to flow quickly and smoothly through your shop to boost customer satisfaction and overall sales performance.
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Bob Clements
RLD Best Practices with Bob Clements: Delivering Outstanding Service

Bringing Professionalism to Your Service Department: Part 2

By Bob Clements posted on May 24, 2016 | Posted in Best Practices
The service department is the backbone of the dealership and has a big impact on the experience customers have both with the dealership and with the products you carry. I want to guide you to the next level of success in your service department, starting with how your team can be more professional.
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Bob Clements
Best Practices with Bob Clements: Delivering Outstanding Service

Bringing Professionalism to Your Service Department: Part 1

By Bob Clements posted on May 23, 2016 | Posted in Best Practices
The service department is the backbone of the dealership and has a big impact on the experience customers have both with the dealership and with the products you carry. I want to guide you to the next level of success in your service department, starting with how your team can be more professional.
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Achieving Peak Performance

6 Positions You Need in Your Service Department

Create the level of performance your customers expect and the level of profitability you deserve.
By Bob Clements posted on May 2, 2016 | Posted in Best Practices
A dealership’s service department is the backbone of the organization. No other department in the dealership, be it parts, wholegoods or rental, will have more impact — positive or negative — on a customer. That’s why I am so passionate about making sure they are profitable for the dealership and deliver a “wow” experience for customers.
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Achieving Peak Performance: Checking the Health of Each Department

Three simple numbers can help you quickly gauge performance.
By Bob Clements posted on April 23, 2016 | Posted in Dealership Marketing
Long before technology was available to detect lethal gases in coal mines, miners carried canaries into the mines with them to act as an early warning system. If the canary died, it meant the gas levels had risen to where the miners’ lives were in danger and it was time to evacuate. While we don’t actually use canaries in our dealerships to alert us of potential issues, we do have three simple numbers that warn us of impending doom.
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Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.


Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.


At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

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Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

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